Aurora Labs theme demo by Indra Kreatif. The business name and content are only examples.

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Aurora Labs

A chat assistant for online shops

Answer customers at 2 a.m., with the right prices.

Aurora reads your catalogue, stock, and shop rules, then answers customer chats in your shop's own voice. Complaints and big orders still go to your team.

Pick a customer question in the chat box to watch Aurora answer.

BS

Batik Sekar

Answered by Aurora

No chats yet. Pick a question below.

Customer questions

Trained on your shop, not on the internet.

Answers come only from the catalogue, stock, and rules you upload. If the data isn't there, Aurora says it doesn't know.

Reads your catalogue and stock

Connect your stock spreadsheet. Changes are used from the very next chat.

Code Item Size Stock Price
KP-01 Parang shirt S 6 Rp 189.000
KP-02 Parang shirt M 3 Rp 189.000
KK-01 Kawung cloth, 2 m - 11 Rp 245.000
DS-04 Sekar house dress L Sold out Rp 129.000

Yes! There are 3 left in size M, at Rp 189,000.

Answered from row KP-02, stock read 2 minutes ago.

71 out of 100 chats resolved without an admin

Resolved by Aurora Passed to an admin

Average across shops using Aurora, last 90 days.

Busiest when you're closed

A third of chats arrive outside admin hours.

00.0006.0012.0018.0023.00
Shop closed, Aurora answers Admin hours

Knows when to step aside

Choose which chats go straight to an admin, with a summary attached.

  • Complaints and refunds
  • Orders over Rp 5 million
  • Customer asks for a person
  • Questions outside the catalogue

One assistant for every channel

Customer history follows them across channels, so nobody gets asked twice.

  • WhatsApp
  • Instagram DM
  • Email
  • Website widget
  • Marketplace chat

Pay for the chats you use.

Slide to your monthly chat volume. Chats passed to an admin aren't counted.

Plan Shop

Rp 349.000 / month

Admin time saved

89 hours

Per month, with 71% of chats resolved automatically and 3 minutes per chat.

Start with the Shop plan